Assistant Manager - Front Office

Company Description

“Hospitality is a work of Heart” 

At Mövenpick Hotel Hobart we extraordinarily do ordinary things. We believe true hospitality is about turning small gestures into heart-warming moments and we are looking for an experienced Assistant Manager who wants more than just a job! 

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location.  As an Assistant Manager, reporting to the Front Office Manager, you will lead the team across all areas of the Front Office, whilst supporting and coordinating with other departments. No two days are the same. You can manage your time and can handle juggling numerous tasks at once. You have an outcome-driven approach to performance and results.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

Join us, and become a Heartist®

Job Description

• Take the helm and guide the hotel's day-to-day operations with expertise
• Supervising and supporting guest arrivals, departures and the overall guest experience
• Liaising with other departments to ensure seamless operations
• Ensure the smooth and efficient running of the Hotel's operation in the absence of Senior Management, with a high level of customer service provided at all times
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Assist in driving financial performance by assisting in managing budgets, rostering, forecasting and upselling
• Coordinate and support valet parking services
• Responsibility for the health and safety of all patrons, guests, and staff members

Qualifications

• At least 2 years of experience in the hotel industry with strong Front Office expertise and a Diploma in Hospitality Management or Business Administration advantageous
• Proven leadership skills with the ability to mentor and motivate a team
• Excellent communication, organisation and time management skills
• Ability to multitask and thrive under pressure, fuelled by epic organisation and time management skills
• A guest-focused mindset and a passion for creating unforgettable experiences
• Strong knowledge of Opera/Opera Cloud PMS
• Current Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attain
• Must hold a current full Australian or International Driver’s Licence
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Additional Information

In return we will offer you…

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
• An opportunity to be part of a fun and supportive team who love what they do!
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At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Do you want to apply?

We are eager to fill this role – so if this sounds like the right fit for you, don’t delay. We want to hear from you today!!

Please send us your resume with a brief cover letter, telling us why you are the best person for the role.

Please note that you require full working rights in Australia to be eligible for this position.