Senior Customer Service Officer

Applications are being sought for a Senior Customer Service Officer in the Port Operations Department.

• Permanent Part-time
• Devonport

Spirit of Tasmania is widely recognised for its provision of a world class passenger and freight service, and its contribution to the Australian tourism industry.

The role of the Senior Customer Service Officer is to provide supervision and leadership to Customer Service Officers and provide assistance to the Terminal Services Supervisor in overseeing the Terminal Services operation to ensure the following company objectives are achieved:

• the provision of high quality customer service
• ensuring effective and efficient operations
• punctual sailings

We are looking for a Senior Customer Service Officer who will:

• deliver high quality customer service

• show initiative, leadership and promote a team approach to work within the Terminal Services team

• maintain open lines of communication
• actively engage in the team
• explore continuous improvement opportunities
• assist passengers and clients with operational sales queries and bookings
• demonstrate a positive work ethic and commitment

The Senior Customer Service Officer duties will include:

• ensuring the Terminal Services team is working as a cohesive and dynamic team, towards achieving a common goal of effective and efficient operations and punctual sailings
• contributing to the management of Customer Service Officers,  including optimised work practices
• ensuring Terminal Services produces timely provision of accurate information ensuring effective and efficient operations resulting in on time departures

provision of high quality customer service resulting in satisfied passengers and clients

To be successful in this role, you will:

• be a dynamic thinker with initiative
• be a team player
• be administratively accurate with great attention to detail
• show good judgement in prioritisation of work
• have excellent written and verbal communication skills
• have a positive attitude
• make a strong contribution to others in terms of ideas, support and morale
• strive for high quality
• be enthusiastic in learning and developing

Previous experience with supervision of staff and a high level of customer service in the tourism and hospitality or freight industries is desirable, but is not essential.

Apply now for an opportunity to come aboard Spirit of Tasmania for a new chapter ashore.

Applications strictly close,  Wednesday 1 July 2026.

Our Recruitment Commitment

We are committed to fostering an inclusive culture that values, promotes and benefits from diversity.  We embrace and celebrate diversity, and welcome all applications.  We recognise that everyone is unique, and that you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration.  If we can make adjustments to the recruitment process to support you, please reach out and let us know.