Customer Service Officer

Join our vibrant Council team as a Customer Service Officer! We pride ourselves on delivering exceptional service to our community. If you enjoy helping people, working as part of a team and thrive in a fast-paced environment, this is the perfect opportunity for you.

About the Role:

As a Customer Service Officer, you will be the friendly first point of contact at Council’s front counter and call centre, handling enquiries, requests, and payments. You’ll also support administrative tasks, maintain accurate records, and contribute to improving customer service processes. In this role you will:

• Provide professional, efficient, and accurate customer service across Council services
• Maintain confidentiality of Council and customer information
• Accurately record and manage customer enquiries and follow up within service standards
• Process payments and assist with daily balancing tasks
• Liaise with other departments to resolve customer issues
• Participate in training and contribute to customer communication and service improvements

What you’ll bring:

To be successful in this role, you will have:

• Excellent communication skills and the ability to interact positively with a diverse community
• Calm and professional approach to handling difficult customers and situations
• Strong attention to detail and commitment to accurate record keeping and cash handling
• Ability to work well independently and within a team
• Minimum of 2 years customer service experience
• Certificate III in Business or similar relevant qualifications

Position details:

• Part-Time, 66.64 hours fortnight.
• Annual salary: $71,415 per annum (pro rata)

For further information on this position, contact Gabrielle Bowring, Coordinator Customer Service on (03) 6216 6800.

What’s in it for you:

• Glenorchy City Council is an Employer of Choice, providing a great work culture and a solid commitment to diversity and inclusion
• 15% Superannuation
• annual salary increases
• a motivated team that supports each other, values innovation, celebrates its success and has a bit of fun along the way
• ongoing training and career development
• access to a range of employee wellbeing initiatives including EAP
• Glenorchy City Council's Enterprise Agreement 2025

Our commitment to community

Council is committed to building a diverse and inclusive workforce that reflects the community we serve. We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm. Our Safeguarding Children and Young People Policy, outlines our commitment – view it here.

How to apply: Applications for this position must be lodged on this site or on the Glenorchy City Council website www.gcc.tas.gov.au - Careers page.

To be considered for this role, all applicants must include:

• A response addressing the Key Selection Criteria in the Position Description. When responding to the Key Selection Criteria, applicants should provide clear examples that demonstrate relevant skills, experience and capability. These responses are the main factor used to assess suitability and determine progression to interview.
• A current Résumé
• Cover letter (optional)
• A national Police check, health assessment and reference checks will be requested and organised by Council prior to employment.

Applications close at 8pm on Sunday, 29 March 2026